113 Fulton Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000

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CASE STUDYRE-OPENING OFFER

We're On Your Team

About Us
ABOUT US

Why we exist

Unlike standard management consultants – this isn’t a one off with a large fee and then we’re done.

This is a partnership, think of us as one of your team, bringing over 20 years of marketing, sales and revenue experience along with operational support to the table. We provide honest, straight-talking impartial guidance to help you run your business efficiently and profitably.  

We are NOT a technology company, let’s just get this straight. We’re a people business and we speak your language, giving you a tailor-made consultative service and a simple no fixed cost pricing plan that pays for itself by adding real value to your bottom line.

Demo

Independent Hoteliers / Accommodation Owners

Hotel size and room count do not matter, we support independent hotel and accommodation partners from 5 to 205 rooms, we've become an extension of their in-house teams.

Investors and Property Developers, Hotel Management companies and Franchise

If you’re in a position to sell or lease, we have a portfolio of investors and property developers along with a network of professionals that are in a position to buy. We can also advise on franchise agreements and assist in commercial negotiations

Our Partners

Who we work with

partners

Are you...

Brand new accommodation owner with a dream ?

Seasoned Hotelier that finds themselves now looking at their strategy for the future?

Owner that would like to sell up / lease and get out of the business

No one told me that I’d need to understand Revenue Management and have an online strategy?

This takes a huge amount of time and effort to do well enough to remain profitable and competitive. You also need to know how to manage your online travel agents (OTA’s) such as Booking.com, Expedia and search engines like Tripadvisor, Trivago and Google. 

Yes, you need these companies to bring you bookings, but they can dilute your profits and can be complicated to set up and maintain.

We can help you understand how to leverage these channels for bookings, and what you can do to make sure your guests return again – directly. We know the tech, because we used to BE the tech.

Having a genie on your shoulder like the Hotel Pro means you don’t have to worry so much about where your next booking is coming from.

We're on your team by Lisa Hartley
our services

Our service is centered around 3 pillars of success

pillars

We believe these 3 pillars are critical to the success of a hotel, each of our services underpin these to help navigate your business through the trickiest of waters – fundamentally giving the CONTROL back to you.

Operational Management

Evaluate your customer touch points, and focus on the guest experience, showcase your own unique brand to ensure the customer comes back because of what you did - not what the OTA’s do.

Revenue Mangement

Making sure you are selling your rooms in the right place, at the right time, and for the right price.

Online Strategy

Running sustainable marketing campaigns, making sense and effective use of technology, social media and how to position your product in the market

The services we offer
in more detail

FREE Initial consultation

1:1 call with one of our team to get to know you and your hotel a little better and to see where we can add value

Dynamic Yield and Revenue Management

Can you afford the fixed cost of employing an in-house revenue manager? Managing rates, promos, demand and getting a head on every bed without compromising your daily rate is what we are famous for.
Your dedicated revenue pro will dynamically manage your pricing and revenue strategy every day according to demand, so that you don’t have to. We work to increase your RevPar 365 days a year, and to drive direct demand. Because when your revenue makes sense, so does ours. Leave the technology and the pressure to us, concentrate on your core business, and watch our partnership pay for itself.

MOT / Hotel Health Check (Annual)

Fed up of spinning too many plates at once? How often do you get the time to sit down and truly analyse how your business is performing? Our 5 Step plan will help and guide you, giving you the information and control to help navigate any pitfalls

PMS / HMS Review

How do you check people in and out, take payments and capture your guests’ data? We can identify the best, most appropriate system for you with a keen eye on functionality as well as price

OTA check

Which shop window are you currently in and why? Let’s ensure you get the right business, at the right time and most importantly at the right price

Comp Set Analysis

Who’s doing ‘what’ well? Knowing your competitors is a key component to marketing your business

Quarterly reports / check-up on KPI

Need to make sense of all of those stats and analytics online? No need to download spreadsheets and charts – We give you an easy view of how your property is performing month on month, in one simple format

Hotel visit (bi-annually)

Like the hotel Inspector, or Four in a bed on TV. We’ll stay overnight and get a full 360 view of the customer experience, front and back of house operation and provide recommendations and feedback (warts and all) on how to make improvements

Revenue Strategy / Rate Plan evaluation

One of the biggest costs you’ll have is getting your rate plans right, and pricing your rooms according to demand. We have years of experience in this field and in your market – saving you the fixed costs of employing a revenue manager, we can help to lay out your roadmap, leaving you in full control of your pricing.

Cost control review / protecting margins

Paying too much commission to the OTA’s? Linen and laundry costs getting out of hand? This can be as easy as reviewing your agreements, sourcing new suppliers or adjusting your minimum length of stays to reduce turnover of rooms – we can compare the market, check where you’re losing out, and add real value to your bottom line

Digital Marketing / Social Media Channels

It’s a minefield out there, if you are not tech savvy and need guidance to promote your brand online through social media channels and online search engines, don’t just leave it to the OTA’s – doing this right can make a huge difference to your direct business and your profits.

Website review and direct demand

An out of date website (or having none at all) can be damaging to your brand and image, having a direct booking button on your website is crucial to reducing your distribution costs, we will review this for you

New revenue streams / Upselling opportuinites

You may be missing a trick or two, didnt realise you can charge for parking? where’s the “instagrammable” moment in your property? Loyalty schemes and clever ideas will add value to the customer experience, never underestimate what your guests will pay for or the positive exposure they can bring you.

Photography

We know which angles and what customers look for when clicking through to booking and can help you show your property in the best light, assist with uploading images to your platforms and get more conversions

Systems training / Staff adoption

How many logins and passwords? what’s this report is for? We can support with practical training for you and your staff on PMS systems and extranets

Staff training (face to face)

Whatever the training need, we can visit the property to deliver face to face training for your in house teams. Revenue Management, Customer Service, Sales, Problem Solving, Train the trainer. We have over 20 years experience in Hospitality and staff training.

Dedicated Account Manager (Mon-Fri)

Wish you could just talk to someone? Not a chat bot or a call centre in Timbuctoo – whether it be for rates, problems or concerns, you’ll have a hotel pro available during office hours Mon-Fri

New business start up plan

From buying your new property to getting your first guest check-in, we will help you plan and support your new business from scratch

Investor portfolio / prepare to sell / lease

You will want a full valuation of your business and to get it in front of the right buyer, we can help you prepare your property to sell and give you access to our investor portfolio which cut out the middle man and avoid large agency fees

The Review Pro - Customer review management

Do you take those Trip Advisor reviews personally? or you dont have the time to respond to every customer review? We can help manage your reviews and responses on websites and OTA’s so that a true reflection of your property is always presented online.

ACT NOW

ARE YOU READY? Reopening package offer FREE no-risk 4 week trial

Let us help steer your business to bounce back from lock down with our Free no-risk 4 week trial
  • No obligation consultation
  • FREE full stack yield and revenue management service
  • Complete online evaluation of your business
  • Hotel visit (if applicable)
  • OTA Review / Comp Set analysis

Book your consultation by clicking the link below or call us on 07706 229686

Click here to arrange your FREE consultation
Consultation
DESTINATION SPOTLIGHT

BLACKPOOL

Blackpool Spotlight by Lisa Hartley
ACT NOW

Arrange your FREE consultation

If you would like to arrange a FREE consultation, please use the link below.
Click Here

Or Call us on 07706 229686

Consultation
Testimonials

What our Clients say
About The Hotel Pro

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The Hotel Pro really supported us through the pandemic, me and Sharon 3 run pubs with rooms in Liverpool and we really have no idea about technology or the internet. We were only listed on Booking.com and were fed up of manually managing our bookings and worrying about filling our rooms during the week.

They managed to sort us a website out, did all of the write up about our hotel, took some great photos and refreshed all our images and uploaded them to google and booking.com and linked us up with a cheap simple system that sold our rooms on more channels. Including AirBnB and even Google. The best thing is not having to worry about our pricing anymore, when we re-opened in May we could see very quickly our rooms getting booked up and we had more enquiries and more guests booking direct.

Now we’re getting bookings in advance and at a really good rate too, it’s nice knowing already in July that we were almost full in August and we’ve even took more money now than we did before Covid ruined everything. The girls are brilliant and have become good friends of ours too, always at the end of the phone if we need them. Would highly recommend them if you need help filling your hotel rooms, sorting your pricing and you’re not very computer savvy like me and Sharon

— Loretta Williams      Owner Valley Rooms
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I own and run a 13 bedroomed boutique hotel in Salford Manchester, which before I met Lisa was a 6 bed HMO (House of multiple occupancy).

I was tired of dealing with tenants, and getting a minimum rent for the rooms, and had tried to list a couple of rooms myself on Booking.com and Airbnb saw that there may be more potential for revenue and considered turning the place into a small hotel. I dabbled a little with the idea of franchise which didn’t work out for me with lengthy contracts and fees, so during the start of the pandemic I enlisted the services of The Hotel Pro. I had no website or any real experience managing a hotel or listing my business online, so Lisa and the team guided us through the whole process, booking engine, OTA’s, review sites – everything.

The pricing and all of the rates and promotions we do online is now managed entirely by the team, and we are very happy with the way things are going, our average daily rate is far better than before and the value that we get from The Hotel Pro really is excellent.

— Aryeh Tal      Owner Albert View Room

Get in Touch

Call us on 07706 229686

Give us a call us, email us info@thehotepro.co.uk or you can request a call back from a member of our Team. If you would like to arrange a FREE consultation, please use the link below. Register your details and we’ll have a chat.
Click here to arrange your FREE consultation

Arrange a call back